HostedVoice.us (877) 280-7478
CTI & CRM Development

Software that lives inside your phone system.

We build the computer-telephony integrations and the custom CRM and intake tools that connect your calls to your screens, modeled on how your team actually works.

Start a conversation Call (863) 678-9910
CTI in our DNAThis domain was a CTI platform first
One platformVoice and software under one roof
First-partyLive call events, recordings, CDR
What we build

Three things, tightly connected.

The phone and the desktop stop being separate systems. We tie them together and build the software that runs on top.

CTI

CTI integration

The caller's record is open before they finish saying hello. We wire the call to the desktop so your people stop hunting for context mid-conversation.

  • Screen-pop on ringing or answer
  • Click-to-dial from any application
  • Call-triggered recording and automation
  • Call, recording and CDR joined to the record
CRM

CRM & intake development

Custom CRM and intake software built around your workflow, not a vendor's. When an off-the-shelf tool is retired or never fit, we build the replacement to match how your people actually work.

  • Intake and matter workflows
  • Replace retired or ill-fitting tools
  • Your data stays in your tenant
  • Integrated with your phones from day one
MAP

Workflow modeling

We watch how your team really uses the software, model it, and build to the model. The product fits the work because we measured the work.

  • On-site observation
  • Call-and-screen interaction capture
  • Process maps, variants and timings
  • A build spec drawn from reality
Why it holds together

We own the voice platform, so the integration is first-party.

Most CTI is bolted on from the outside, through a connector that breaks every time something upstream changes. Because your calls already run on HostedVoice, we build from the inside, with direct access to the things an outside integrator never gets cleanly.

Call eventsStart, connect and end, in real time
RecordingsPaired to the screen and the record
CDREvery call, queryable
One vendorVoice and software, one number to call
How we work

We measure the work, then build to it.

ObserveWe capture how the work really happens, calls and screens together, on-site.
ModelWe turn it into a process map with the real variants and timings.
BuildWe develop the CTI and the CRM to match, in your environment.
IterateWe tune it against real use and your team's feedback.

Let's build it.

Tell us what your team does all day and what the software should do about it. We'll come look, model it, and build to it.

[email protected] or call (877) 280-7478